Nate Nelson

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  1. 62 votes
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      7 comments  ·  Enhancement Requests » Chart  ·  Flag idea as inappropriate…  ·  Admin →

      All,

      I’m curious if you saw Rafael Rivera’s comment on this post and if this solution solves the problem. Have you had a chance to try to implement this change?

      Thanks,

      Nate Nelson
      Product Manager, Dentrix Enterprise

      Nate Nelson commented  · 

      John,

      Got it. Thank you for clarifying. That makes a lot more sense.

      Nate

    • 1 vote
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        1 comment  ·  Enhancement Requests » Office Manager  ·  Flag idea as inappropriate…  ·  Admin →
        Nate Nelson commented  · 

        Customer sets up time blocks in Appointment Book. Then in the appointment book view the time block can be right clicked and the beginning and end time altered by anyone – there is no program right that you can uncheck to stop someone from being able to move the time block in this manner.
        This needs to be enabled with an assigned DXOne right

      • 7 votes
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          need supporters  ·  5 comments  ·  Enhancement Requests » Chart  ·  Flag idea as inappropriate…  ·  Admin →
          Nate Nelson commented  · 

          Got it. Thanks for the feedback.

          Nate

          Nate Nelson commented  · 

          Racheal,

          Thanks for the feedback. What fields are currently missing that you'd like to include in the Medical History Review? Do you have an exhaustive list?

          Thanks,

          Nate
          Product Manager, Dentrix Enterprise

        • 1 vote
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            3 comments  ·  Enhancement Requests » Uncategorized  ·  Flag idea as inappropriate…  ·  Admin →
            Nate Nelson commented  · 

            Kevin,

            It's the next thing that we are working on. Hopefully we will be able to get to the level of customization that you are looking for. We are hoping to release it in Q1 next year.

            Nate

            Nate Nelson commented  · 

            Hello,

            Would it be reasonable to assume that this suggestion is along the same lines as the Paperless Forms / New Patient Questionnaire / Kiosk suggestion? (https://dtxenterprise.uservoice.com/admin/v3/suggestions/1896705/activity)

            Best,

            Nate
            Product Manager, Dentrix Enterprise

          • 2 votes
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              4 comments  ·  Enhancement Requests » Treatment Planner  ·  Flag idea as inappropriate…  ·  Admin →
              need supporters  ·  Nate Nelson responded

              Thanks for the feedback. Just out of curiosity, do you know if there are other MyVoice suggestions along this same vein?

              Thanks,

              Nate Nelson
              Product Manager, Dentrix Enterprise

              Nate Nelson commented  · 

              OK. I'm glad to hear that you've talked to them about it. Did your customer success manager mention OMS 3 or custom programming as an option?

              Nate

              Nate Nelson commented  · 

              OK. Thanks. Have you talked to support about this, a trainer or your customer success manager? Depending on the urgency of this request, we may be able to do a custom report on this information.

              Nate

            • 8 votes
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                4 comments  ·  Enhancement Requests » Family File  ·  Flag idea as inappropriate…  ·  Admin →
                Nate Nelson commented  · 

                All,

                Per the original request, what version are you running? On the latest version, I was able to immediately start typing when I opened the box instead of clicking on the box. As far as preserving the information already typed into the search box when switching types, we will definitely look at that.

                Nate
                Product Manager, Dentrix Enterprise

              • 0 votes
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                  2 comments  ·  Enhancement Requests » Chart  ·  Flag idea as inappropriate…  ·  Admin →
                  Nate Nelson responded

                  Hi Benjamin,

                  Thanks for the suggestion. Have you tried launching medical history from the new More Information module? Is that solution sufficient?

                  Best,

                  Nate Nelson
                  Product Manager, Dentrix Enterprise

                  Nate Nelson commented  · 

                  Got it. Looking forward to getting you upgraded to 8.0.7 so you can see if this will work for you. Once you get upgraded, please let me know if this solution solves your suggestion.

                  Nate

                  Nate Nelson commented  · 

                  Which version of Dentrix Enterprise are you on? With 8.0.7, we have created an updated More Information module that many people are using as a kind of dashboard. They keep that module open always and can link to other features such as medical history. You can see this functionality on the 8.07 webinar at:

                  https://event.on24.com/eventRegistration/EventLobbyServlet?target=reg20.jsp&referrer=http%3A%2F%2Fwww.dentrixenterprise.com%2Fsupport%2Fupdates&eventid=1156034&sessionid=1&key=67E6B552A497135BD23DD647440318EB&regTag=&sourcepage=register

                  Does that help?

                • 0 votes
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                    4 comments  ·  Enhancement Requests  ·  Flag idea as inappropriate…  ·  Admin →
                    Nate Nelson commented  · 

                    Got it. Thank you. Let's see what we can do.

                    Nate

                    Nate Nelson commented  · 

                    Dr. Dane and Danielle,

                    I know we talked about this briefly at BDC. Have you already presented this to support? What is their response? This may not be an enhancement request if it is a bug.

                    Nate

                    Nate Nelson
                    Product Manager, Dentrix Enterprise

                  • 3 votes
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                      2 comments  ·  Enhancement Requests » Uncategorized  ·  Flag idea as inappropriate…  ·  Admin →
                      Nate Nelson commented  · 

                      Chandler,

                      It sounds like there was some confusion. Where are you located and I can have our sales team reach out to you?

                      Actually, even Dentrix (Core) requires providers to use eClaims in order to take advantage of the 835 import functionality and converts 5010s back to to 4010s in order to process them. We are currently working on improving the functionality but it’s unlikely that it will ever be available outside of eClaims. If you interested in pursuing it, just let me know. It still requires some manual intervention but it’s better than manually entering everything. I think you will see that the ROI is worth it.

                      Best,

                      Nate

                    • 1 vote
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                        1 comment  ·  Enhancement Requests  ·  Flag idea as inappropriate…  ·  Admin →
                        Nate Nelson commented  · 

                        Hello,

                        Have you checked with support in regards to this functionality?

                        Thanks,

                        Nate

                      • 52 votes
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                          6 comments  ·  Enhancement Requests » Reports  ·  Flag idea as inappropriate…  ·  Admin →
                          need supporters  ·  Nate Nelson responded

                          All,

                          Thank you for the interest in modifying the UDS reports. We will definitely look into this. In the meantime, if you know of any colleagues that would like these changes, please send them this way!

                          Best,

                          Nate Nelson
                          Product Manager, Dentrix Enterprise

                          Nate Nelson commented  · 

                          Hi Mistine,

                          That's great feedback. What do you use for reporting?

                          Best,

                          Nate Nelson
                          Product Manager, Dentrix Enterprise

                        • 0 votes
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                            8 comments  ·  Enhancement Requests  ·  Flag idea as inappropriate…  ·  Admin →
                            Nate Nelson commented  · 

                            Danielle,

                            Thanks for the feedback. It does looks like you can set up your account to get notifications when people leave comments on your suggestions or when the status changes. But not when your suggestion gets a vote. That seems like it's just a limitation with the system.

                            We appreciate your participation with MyVoice and we hope to make it useful. We keep trying to make sure that responses are coming quicker so it's more of a conversation.

                            Thanks,

                            Nate Nelson
                            Product Manager, Dentrix Enterprise

                            Nate Nelson commented  · 

                            Sean,

                            This is great feedback. I really appreciate it. I have actually updated the top two requests and will continue to update more. Hopefully it will help customers feel like they are seeing movement. Please let us know if there is anything else that we can do to make this a better tool.

                            Best,

                            Nate Nelson
                            Product Manager, Dentrix Enterprise

                            Nate Nelson commented  · 

                            Sean,

                            Thank you for the feedback. I agree. I feel like MyVoice seems to be lacking the interaction between the Dentrix Enterprise team and the users. Since I've been in this role, I've been trying to make comments on requests and respond to concerns but it seems like when I do, I never hear back from the person that I've been responding to. That's why I was wondering if you get notified when someone posts on the thread after you have or comments on your original post. Since I'm still fairly new to the role, I'm trying to understand this as tool and how it can work.

                            There is a user group who is beta testing a virtual user forum that might be better for engagement. It's at dxeusergroup.com. Maybe that forum will be a better way to improve the conversation?

                            Nate

                            Nate Nelson commented  · 

                            Thank you Sean. Yes! That's the idea. However, there doesn't seem to be a lot of engagement on this platform. Did you get a notification about this post? What do you think is the reason that we aren't getting much engagement?

                            Best,

                            Nate Nelson
                            Product Manager, Dentrix Enterprise

                            Nate Nelson shared this idea  · 
                          • 1 vote
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                              3 comments  ·  Enhancement Requests » Uncategorized  ·  Flag idea as inappropriate…  ·  Admin →
                              Nate Nelson commented  · 

                              Thank you for the suggestion.

                              The way that the system was designed is to have several procedures tied to one treatment plan and then users can mark the treatment plan as "rejected" (instead of "declined.) This should solve your problem! Does that make sense?

                              Please let me know if this is satisfactory and we will mark this suggestion as existing functionality.

                              Sincerely,

                              Nate Nelson
                              Product Manager, Dentrix Enterprise

                            • 2 votes
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                                1 comment  ·  Enhancement Requests » Reports  ·  Flag idea as inappropriate…  ·  Admin →
                                Nate Nelson commented  · 

                                Hello,

                                Thank you for the enhancement suggestion. We will add this to the backlog and evaluate the feasibility of adding this directly to the software. In the meantime, I would encourage you to take a look at OMS 3 (https://oms3.com/) who has created integration with Dentrix Enterprise to generate reports. While there is an additional cost for this service, we have had several customers that are using it and have been pleased with the reports they are able to see.

                                Please let us know if you decide to go that route and we will close this enhancement request.

                                Best,

                                Nate Nelson
                                Product Manager, Dentrix Enterprise

                              • 0 votes
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                                  1 comment  ·  Enhancement Requests  ·  Flag idea as inappropriate…  ·  Admin →
                                  Nate Nelson commented  · 

                                  Hello Dawn,

                                  This sounds more like a bug than an enhancement request. Did your team submit a service request through customer support?

                                  Best,

                                  Nate Nelson
                                  Product Manager, Dentrix Enterprise

                                • 4 votes
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                                    2 comments  ·  Enhancement Requests » Office Manager  ·  Flag idea as inappropriate…  ·  Admin →
                                    Nate Nelson commented  · 

                                    Thank you for your comment on this suggestion. We are adding it to our backlog and will determine where we might be able to fit it into the roadmap.

                                    Best,

                                    Nate Nelson
                                    Product Manager, Dentrix Enterprise

                                  • 1 vote
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                                      1 comment  ·  Enhancement Requests » Treatment Planner  ·  Flag idea as inappropriate…  ·  Admin →
                                      Nate Nelson commented  · 

                                      Hi Kristy,

                                      Thank you for the suggestion. We will add it to our backlog and see how it stacks up against the other suggestions from all of our customers. If you know about other customers who would like to see these improvements as well, make sure to tell them to come to MyVoice to vote.

                                      Thanks,

                                      Nate Nelson
                                      Product Manager, Dentrix Enterprise

                                    • 8 votes
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                                        3 comments  ·  Enhancement Requests » Family File  ·  Flag idea as inappropriate…  ·  Admin →
                                        Nate Nelson commented  · 

                                        Thank you for the suggestion. We are including this on our backlog and we will be evaluating it in conjunction with other feature requests. If you have any additional thoughts or questions, feel free to add them here.

                                        Best,

                                        Nate Nelson
                                        Product Manager, Dentrix Enterprise

                                      • 3 votes
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                                          1 comment  ·  Enhancement Requests » Enhancement Requests  ·  Flag idea as inappropriate…  ·  Admin →
                                          Nate Nelson commented  · 

                                          Thank you for your suggestion. If you know of other users that would find this useful, please have them vote to increase its ranking on our list!

                                          Best,

                                          Nate Nelson
                                          Product Manager, Dentrix Enterprise

                                        • 139 votes
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                                            4 comments  ·  Enhancement Requests » Appointment Book  ·  Flag idea as inappropriate…  ·  Admin →
                                            Nate Nelson commented  · 

                                            Thanks for the continued feedback on this request. Please have others vote for this enhancement if you know about others who want it so that we can prioritize.

                                            Best,

                                            Nate Nelson
                                            Product Manager, Dentrix Enterprise

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