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• Paula commented  ·  January 27, 2012 12:10  ·  Flag as inappropriate  ·  Delete

  Is there a way that once the insurance has changed that if the claim is denied we are able to keep the original in history but, make a change like you gave us in the secondary insurance. This way we do not have to delete the claim and recreate., Our finiance team does not like this they would perfer the original claim to be adjusted and re-sent Paula

• Jon Calder commented  ·  December 27, 2011 11:03  ·  Flag as inappropriate  ·  Delete

  We have a large amount of patients that will be on Medicaid one month and the get private insurance the next or vice-versa. It is awful in Dentrix because we will file on one and then when we receive payment it makes no sense; because we now have a patient on Guardian, but was paid by Medicaid because we updated their insurance. Why can't we have some form of inactive insurance? We tried making the secondary or tertiary insurance. This did not work as the system is very efficient at finding them and then and sending them out. Does anyone out there have a better work around?

• Jackie Thibodeau - Dental Associates of CT commented  ·  October 18, 2011 06:27  ·  Flag as inappropriate  ·  Delete

  It would be nice to have an area that can the basic information of a previous plan i.e. ins co, grp#, effect/term dates.