Enhancement Requests

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  1. Chart numbers in reports vs. names option

    All reports should have the option to list the chart number vs. the patients actual name. Using the scheduled jobs and emailing reports to individuals creates risk in HIPPA compliance. We currently cannot use the scheduled job function until this is fixed/changed.

    93 votes
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      need supporters  ·  5 comments  ·  Reports  ·  Flag idea as inappropriate…  ·  Admin →
    • Electronic Insurance Payments

      There is an option to choose electronic payment when posting an insurance payment, however, there's no way to distinguish that on reports. So the option is there, but it doesn't really serve any purpose the way it's set up. There should be a "insurance - check payment" and "insurance - EFT payment" on the daysheet receipts like check payment or check payment by mail.

      5 votes
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        0 comments  ·  Ledger  ·  Flag idea as inappropriate…  ·  Admin →
      • Allow for printing treatment plans in either English/Spanish - or any other language you can obtain within Dentrix. Thanks, Lindsay Orcutt

        Allow for printing treatment plans in either English/Spanish - or any other language you can obtain within Dentrix. Thanks, Lindsay Orcutt

        16 votes
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          0 comments  ·  Treatment Planner  ·  Flag idea as inappropriate…  ·  Admin →
        • Would like more than 6 blocks per provider in perfect day scheduling feature.

          We need more than 6 blocks for perfect day scheduling feature. Some providers are using 2-3 operatories and this feature is useless for high producing providers.

          4 votes
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            0 comments  ·  Appointment Book  ·  Flag idea as inappropriate…  ·  Admin →
          • Archive or compress Document Center

            As everyones paperless is going to increase should be a way to archive old after a certain date or compress the folder to cut down on size

            11 votes
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              0 comments  ·  Document Center  ·  Flag idea as inappropriate…  ·  Admin →
              need supporters  ·  Nate Nelson responded

              Chris,

              Thanks for the suggestion! We will get it on our priority list and see where it shakes out. In the meantime, let’s see if it’s more support on MyVoice.

              Thanks,

              Nate

            • Create functionality to export data to Excel and CSV

              No exports to excel or csv exist in the product. We would like to do Quality Improvement work and export data directly from Dentrix (and not have to use ODBC/SQL) . We'd like to export data such as patient id, birthdate, procedure code, procedure date, provider, & location. All other EDRs we've worked with have this functionality but Dentrix does not. Report formats provided in Dentrix are not usable/friendly for processing into other systems and are not inclusive of data fields we need.

              7 votes
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                0 comments  ·  Reports  ·  Flag idea as inappropriate…  ·  Admin →
                need supporters  ·  Nate Nelson responded

                Thanks for the suggestion. There are a few things you can do now in order to get the reports that you need. First, you could hire a SQL professional and get access to the database dictionary in order to create these reports and export them in a format that would be useful for you. One of the benefits of Dentrix Enterprise is that it gives you the ability to access the database directly. Second, you could work with a group like OMS 3 to provide some reports to you. You can learn more about them by googling them. We are working on a formal relationship with them. Third, you could contact our professional services team through your customer success manager to get a customized report designed for you.

                We are working on improving our reports and we will definitely inform the customer base when they are ready. Are you already…

              • Different Insurance Payment Types

                Currently enterprise only has 1 insurance payment type; "Insurance Payment". This works fine for checks and most EFTs, but many smaller insurance companies are now using payment handlers like Zelis payments ( https://www.zelispayments.com/ ).

                The problem arises in that companies like Zelish take a portion of the payment prior to EFT ( service charge ), so for accounting purposes we need to know where that particular payment came from.

                Currently we post a 0 payment, then post a patient payment type we created for that purpose ( Zelis ), but this causes the system not to update the benefit balances…

                4 votes
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                  0 comments  ·  Ledger  ·  Flag idea as inappropriate…  ·  Admin →
                • Active Directory Integration

                  It would be nice for users to be able to log-in with their Windows credentials, which would map to their provider ID.

                  7 votes
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                    0 comments  ·  Uncategorized  ·  Flag idea as inappropriate…  ·  Admin →
                    in development  ·  Nate Nelson responded

                    Danielle,

                    This one is coming! It’s part of the 8.0.9 release. We definitely encourage you to participate in the Early Adopter Program for 8.0.9 once it starts (we will notify everyone) so that you can check it out.

                    Best,

                    Nate Nelson
                    Product Manager, Dentrix Enterprise

                  • Control the setting of patients as Guarantors

                    When a patient's dob is entered (or as time goes on and a patient reaches the age of 18) - Dentrix should require that an adult (18) be their own Guarantor, and not allow someone under 18 to be listed as their own Guarantor. There are however legal exceptions to this, so there will need to be a way to override it.

                    2 votes
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                      0 comments  ·  Enhancement Requests  ·  Flag idea as inappropriate…  ·  Admin →
                    • Ability to Apply Suspended Credits For Insurance Overpayment After Month Has Closed

                      Ability to apply suspended credit after the month has closed. Example, say a patient payment is applied to the procedure before insurance pays, but when insurance pays, they pay more than what we estimated leaving a credit, but then the month gets closed and those credits are suspended and therefore frozen. Need to be able to fix this, without having to call Dentrix and have them run a Script-165.

                      12 votes
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                        1 comment  ·  Ledger  ·  Flag idea as inappropriate…  ·  Admin →
                      • Ability to add insurance across different family files

                        It would be nice to be able to pull in insurance from a different family file. Often times there is a second account that has insurance from a different subscriber and we cannot pull in the insurance without making a duplicate or 'non-patient' account to add insurance to the family file.

                        4 votes
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                          1 comment  ·  Family File  ·  Flag idea as inappropriate…  ·  Admin →
                        • Allow us to be able to once again add more than one item into Health Hx/Allergies/Meds at a time

                          When patients have a very long health history it now takes forever to add it in the system since you can now only add one at a time since the update. Awful.

                          18 votes
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                            0 comments  ·  Family File  ·  Flag idea as inappropriate…  ·  Admin →
                          • Sliding Fee Calculator

                            We are manually calculating sliding fee discounts on paper, with no tracking inside of the system. Incorporate a sliding fee calculator that updates the poverty level and is adjustable, as the rates change annually.

                            8 votes
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                              3 comments  ·  Family File  ·  Flag idea as inappropriate…  ·  Admin →
                            • broken appointments

                              When you break an appointment from the appointment book view, please set it up so that it will automatically create a clinical note that includes the reason that you select. Also link it to the patient chart and ledger so you dont have to enter it seperately like you do now.

                              14 votes
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                                0 comments  ·  Appointment Book  ·  Flag idea as inappropriate…  ·  Admin →
                              • "Preferred Name" from the Family File should show in top heading bar of Patient Chart

                                The Preferred name is only listed on a care slip or the Family File. It is not listed in the patient's chart on the top header-- where we look most commonly to see the patient's name.

                                2 votes
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                                  0 comments  ·  Chart  ·  Flag idea as inappropriate…  ·  Admin →
                                • broken appointment

                                  When someone no shows an appointment and we break it, there is no way to see in the Patient Information when/what time the appointment was. It shows they had an appointment and missed it but we aren't able to tell them when they appointment was scheduled for.

                                  4 votes
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                                    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                  • .

                                    Attach date of service to the eclaims sent/received/paid line to easily identify which claim a payment or open claim refers to

                                    3 votes
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                                      0 comments  ·  Ledger  ·  Flag idea as inappropriate…  ·  Admin →
                                    • Insurance Plan Removal

                                      The ability to remove insurance plans when no patient is linked to the plan, but there is history under the plan. Ex. Employer changes insurance plan with new calendar year.

                                      1 vote
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                                        0 comments  ·  Family File  ·  Flag idea as inappropriate…  ·  Admin →
                                      • Need to be able to switch back and forth between the clinical notes page and the charting page without closing the clinical note

                                        Need to be able to switch back and forth between clinical notes and the charting page without having to close the clinical notes

                                        42 votes
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                                          1 comment  ·  Chart  ·  Flag idea as inappropriate…  ·  Admin →
                                        • Hide ICD-9 codes

                                          We have users, who from time to time still select ICD-9 codes in the system which creates more work for our biller, as we export charges via HL7 to Allscripts PM. It would be nice if we could "hide" the old ICD-9 codes from the users. This is an option in other software that we use.

                                          1 vote
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                                            0 comments  ·  Chart  ·  Flag idea as inappropriate…  ·  Admin →
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